Consumer Behaviour
Consumer Behaviour. Instructor: Prof. Srabanti Mukherjee, Department of Management, IIT Kharagpur. Drawing heavily from the fields of psychology, anthropology and economics; the concepts of Consumer Behaviour puts forth the decision-making processes of buyers, both individually and in groups. It studies the decision-making parameters at both individual as well as group levels as endeavors to understand the consumer preferences and choice heuristics. The course will also bring forth the parameters, process and conflicts while considering family as decision-making unit. The course will sensitize the participants about how the aforesaid concepts will help them in designing appropriate marketing mix and the overall marketing strategy. (from nptel.ac.in)
| Lecture 02 - The Changing Patterns of Consumer Behaviour |
Concepts in this lecture: The Benefits of anticipating trends in customer behaviour, Worldwide trends in consumer dynamics, Implications for the trends for the three consumer roles.
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